My experience

Aside from a late-college/post-grad role managing a restaurant (which can teach you a lot), my career began at Dell Computer fielding inbound calls for the home-sales division. Over my nine years at Dell, I held sales and technical roles in both IC and Management capacities, led an analytics team to help the Mid-Market division adapt to an evolving customer set, and led a large sales and supporting tech organization across Round Rock, Nashville, and Oklahoma City.

In the early years of mainstream Saas adoption, I led the sales, onboarding and CS teams at a startup - Volusion, before being recruited to Seattle by Amazon to lead sales and sales ops teams in the Amazon Services division (Marketplace & Seller Tech). I spent six years across a range of efforts in Amazon Services - in Seattle for the first four years before being relocated to Dallas to open a new regional office.

One of our larger customers in the consumables space (Nutrabolt) recruited me to lead their global Direct to Consumer business, after which I joined my former Amazon VP at Uber to lead the North American restaurant growth for Uber Eats (the early days through post-IPO). Most recently, I led the launch and growth of a Blackstone portfolio company Juniper as part of the digital expansion of International Market Centers - the largest physical wholesale marketplace by square footage and wholesalers.

Today, along with short to mid-term consulting, I focus on developing managers through an initiative I cofounded called Manager Material. I believe investing in managers to drive high engagement in teams can have a huge impact - not just on the business outcomes, but in people's lives as we spend so much time in the workplace.

www.managermaterial.com

How I partner with you

Working with companies in the early through mid-size stages is a passion of mine. Whether it's implementing a go to market playbook, evaluating the customer-facing operations that support the customer lifecycle, implementing the right metrics and review cycles, or designing the team - I can help you accelerate growth with a durable and sustainable approach.

  • Review Product and Market to implement/evaluate a go-to-market playbook
  • Evaluate operations that support customer acquisition, onboarding and ongoing customer success and provide recommendations/implement changes to support scaled growth
  • Evaluate the current team or help design the optimal organization including org design, incentives, performance management, and goal setting.
  • Design and implement revenue or sales ops functions in support of company goals
  • Implement proper metrics and review processes for sales, onboarding and success teams
  • Leader/Manager development programs (including mentorship for senior leadership)
  • Open to full-time opportunities
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© Justin B Jackson 2023